My Order Box
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Bulk changes to your menu
Finalising your menu after import
Setup Guide: Recipes
Why is an option value (i.e. Topping) not showing on my website?
How to do I export the Customer Database?
How do I monitor the Back Office user activities?
How do I clone a menu
See all 17 articles
How do I setup SMS/texting?
Back Office not working
Driver is unable to log in - Troubleshooting
Why is the receipt not showing items but the prices only for a web order?
Why do I see USN codes in my order history?
How can I locate a previous order?
How do I setup MyOrderBox hardware?
How do I setup the POS software application?
How do I setup the printer(s)?
How do I setup Postcode Lookup?
Will I be able to use an actual keyboard rather than the virtual one?
The POS app is not starting after clicking the MOB shortcut icon
Why am I receiving the following error: ‘Access Blocked - Terminal is not valid’?
The printer has stopped printing?
Why does the cash drawer not open?
My Caller Id has stopped working
See all 18 articles
Start of day MyOrderBox procedures
How do I reset my POS terminals?
How do I add staff/users to the POS?
How do I know if the customer has paid for a delivery or collection order?
How do I get an update to the POS or KDS app?
See all 34 articles
How do I add a logo on my customer receipt?
Setting up Kitchen Printers to print duplicate receipts
How do I add a message at the end of the Customer receipt?
How do I adjust the alignment of the receipts?
How to setup Kitchen Printers
See all 11 articles
How do I change the price of products?
How do I sync any menu changes made in the Back Office?
How do I add products to my menu?
How do I remove products from my menu?
How do I add/remove a default topping
See all 13 articles
How do I place a delivery order for later?
How do I place a collection order for later?
How do I discount an order?
How do promos and deals work on the POS?
How do I enable courses?
See all 12 articles
How to ...Payments
Setting up PaymentSense V3 Cloud integration
How do I take payments over the phone?
How can I make split payments
How to enable gift card payment on POS
How to...End of Day
Checking end of day XZ reads discrepancies
How do I add expenses?
What is the End of Day procedure?
Unable to close shift - Pending orders
Kitchen Display System (KDS)
How do I setup the KDS?
Later orders on KDS
How do I enable Itemised bumping on KDS
How can I disable products from being displayed on the KDS?
My KDS isn't receiving orders
Get started with Driver Tracking
How do I use MyOrderBox Driver App
How do I use the interactive Delivery Map?
How do I group my delivery orders?
How do I add drivers to the POS?
How to add a delivery charge
See all 10 articles
Get started with Orderlord
The delivery orders are not showing in Orderlord
How does the integration between MyOrderBox and Orderlord work?
How do set up my online ordering site?
How do I get the site running on my own domain?
How do I setup Stripe so that the payments go directly into my bank account?
How do I add Google API Key to enable Address lookup
How do I sync my menu with LivePepper?
How do I change the delivery hours of my store?
How do I change the opening and closing times of my store?
How do I limit the areas/postcodes we deliver to?
How do I change the delivery and collection times on my site?
See all 13 articles
The Live Pepper/Hubrise Web orders are not coming through?
Declined card payments online
The Online Orders are not coming into the POS
Will I be able to use my previous POS hardware with MyOrderBox?
What will I need prior to the installation of the POS System?
What warranty comes with the hardware?
Is there a user manual?
Will I receive training on management of the POS System?
See all 19 articles
How do I enable the Call Centre functionality?
Call Centre user guide
Help Desk Software